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Question and Answer
My wife and I have two Dell Inspiron notebooks, both running Windows 7 with 8GB RAM. Over the past couple of months I've noticed my notebook is running extremely slow compared to my wife's. Now I am getting blue screens as well. I called Dell and the tech instructed me to reinstall Windows 7. However, I'm very worried that I will lose most, if not all, of my important documents and files. Is there something I can do, a simple fix, that will prevent me from having to reinstall Windows 7 and losing data? Please help!!!!
– Dan G., Glenwood, IL

TouchStoneSoftware has tested and highly recommends a super program that is very simple to use called Reimage. Reimage saves you the serious time and hassle of having to back up and reinstall Windows. Simply download and run Reimage and the app will scan and diagnose your PC, then quickly repair your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. The result is a much faster and more stable PC. Reimage's patented technology actually reverses the damage done to your Windows operating system. After running Reimage's scan, your notebook should run as FAST and STABLE as if it was brand new.

» Download Reimage

I replaced the ink cartridges on my printer and now my printer isn't working at all. Did I do something wrong? Can you help me?
– Ian T., Dayton, OH
One thing you need to make sure of when installing ink cartridges on your printer is that they are installed properly. Some printers are very picky about the way the cartridges are installed. For example if it says to push the cartridge in until you hear a "click" then that is exactly what you must do. Also, most printers ship with a tab or sleeve covering the printer heads. Make sure those are removed before installing the cartridge. Leaving those attached will prevent the printer from printing. If you had to move any levers or tabs to remove the old cartridges, make sure that you move them back after installing the new cartridges.
Why do I always get a message asking me if I want to "force" the system to close an application when I've already closed everything?
– Danielle M., Houston, TX
You may have closed all of the applications that you know about but there may still be something running somewhere. Many programs run in the background and you are not aware of it. That message simply means that it is closing very slowly. Windows is ready to proceed with the shutdown but the applications are not. Normally if you wait a minute, they will close. If not, there is usually no harm in forcing a program to close.

Driver Tip: Rolling Back Drivers in Windows

We've realized from talking to our customers, that many of them are unaware of the driver rollback feature in Windows. This feature can come in very handy when installing drivers. If a driver doesn't work very well for you, and you want rollback to the previously installed driver, here is how you can do that:
  1. Open the Device Manager.

  2. In Device Manager, locate the device that you want to rollback the driver for. You can navigate through the hardware categories by clicking the + or > icon. You can find specific devices under these major hardware categories.

  3. After finding the hardware you're rolling back the driver for, right click on the device's name or icon and click on Properties.
  4. In the Properties window for the device, click the Driver tab.

  5. On the Driver tab, click the Roll Back Driver button. If the Roll Back Driver button is disabled, Windows does not have a previous driver to roll back to so you won't be able to complete this process.

  6. Click the Yes button to the "Are you sure you would like to roll back to the previously installed driver software?" question. The previously installed driver will now be restored. You should see the Roll Back Driver button as disabled after the roll back is complete.

  7. Click the Close button at the bottom of the device properties screen. Click Yes on the System Settings Change dialog box that says "Your hardware settings have changed. You must restart your computer for these changes to take effect. Do you want to restart your computer now?" If this message is hidden, closing the Control Panel window might help. You won't be able to close Device Manager. Depending on the device driver you're rolling back, it's possible that you won't need to restart your PC. If you don't see the message, consider the roll back complete.

  8. When Windows starts again, it will load the device driver for this hardware you had previously installed.
Driver Roll Back only allows you to roll back a driver once. In other words, Windows only keeps a copy of the very last driver installed. It does not keep an archive of all previously installed drivers for the device.

BIOS Tip: Is Upgrading my BIOS still necessary?

One question we get asked a lot is "Is it still necessary to upgrade my BIOS in this day and age?" The answer is most definitely YES!

First, for those of you who do not know, let's go over what a BIOS actually is. The BIOS, which stands for Basic Input/Output System, is primarily responsible for initializing your systems hardware directly after powering up and begins the process of starting your operating system. The BIOS contains the codes your system requires to control the keyboard, display screen, disk drives, serial and USB communications, and other miscellaneous functions.

If your BIOS is out of date, your motherboard will not be able to utilize all of its features to their full potential, if even able to use them at all. An out of date BIOS will cause your computer to run inefficiently and eventually may cause the computer to fail to run some devices at all. Updating your BIOS will increase your computer's speed and compatibility with newer hardware. All the hardware attached to the motherboard, such as the RAM, processor, video card and disk drives, can be configured to a greater or lesser degree through the BIOS. Memory timings, processor speed and overclocking, hard disk detection and booting are all properties controlled by the motherboard's BIOS.

If you have an older computer, and want to upgrade to a newer, larger hard drive or to a newer operating system such as Windows 8, then upgrading your BIOS is definitely a good idea. This will ensure that your computer is up to date and ready for the improvements you are planning.

» Perform a BIOS scan now!

PC Performance Tip: Adding Encrypt Option to Right Click Menu

If you use the built-in file encryption in Windows 7 or Vista, you might be interested in adding an option to the right-click menu to more easily encrypt and decrypt your files, rather than having to use the file properties dialog.

Adding this to the menu is very simple – there's only a single registry key to add.

Open up regedit.exe through the start menu search box, and then find the following registry key:


In the right-hand pane, create a new 32-bit DWORD value called EncryptionContextMenu and give it a value of 1.

Now when you right-click on a file, you'll see a new option called Encrypt.

When you choose this option, you'll receive a dialog box, asking if you want to encrypt just the file, or also the parent folder. You can also choose just the file as the default.

Once the files are encrypted, you'll notice that the title of the file is now green, indicating that it's been encrypted. The right-click option will also now change to Decrypt.

» Perform a registry scan now!

Tech Tip
Is your PC Infected with Malware? Use MalwareBytes to remove it and protect your PC!
Malwarebytes specializes in removing only malicious software and is known for one of the best detection rates. Malwarebytes has a proven record of protecting computers by completely removing all forms of Malware, including Viruses, Trojans, Spyware, Adware and Rootkits. When it comes to the safety of your computer, Malwarebytes provides the ultimate in protection from the cutting edge of technology.

» Download MalwareBytes
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Quote of the Month
"The Internet has become an integral part of America's economic, political, and social life."

– Bill Clinton

Sites of the Month

Fun Sites
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Stat of the Month

Worldwide iPhone Shipment Forecast
(Millions of Units)

Source: IHS iSuppli + Screen Digest
September 2012

Vocab Test


The process of transferring money between two smart phones using a mobile payment app.

Browser Add-On

Print Friendly

Print Friendly removes ads, navigation, and junk before you print.

SmartPhone App

Current Caller ID

ID unknown calls and texts, enhance Caller ID with Facebook, Twitter, and LinkedIn.

  Twitter Tip

Avoid text speak. If you can't squeeze a proper sentence into 140 characters (or, ideally, less), try, try again.

iPhone App



iOptimizer is the ultimate application for getting to know your iPhone, iPad or iPod better. iOptimizer monitors the performance of your device, so that you can configure it for optimal use. It will also help you find out everything about your iPhone, iPad or iPod Touch both on the system and on the user level. iOptimizer is powerful, intuitive, and extremely easy to set up and use.
Best of all — It's FREE!
(New version released
June 15, 2012)

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