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Question and Answer
Is my Acer notebook dying of old age at the ripe age of just 2 years old? My problem started this weekend after my son clicked on an ad or downloaded a program that may have been infected. Since then, our notebook crashes daily, seems much slower, and Windows 10 takes much longer to boot up. Then, today I got a pop-up window with a suspicious warning, which I didn't click on. Do you have any thoughts of what could be causing this problem? And what's the best way to fix it?
– Ellen D., New York, NY

Windows crashes and slowness can be caused by several factors, including what you've described. You can reinstall Windows 10, but that can be a serious challenge. Instead, TouchStoneSoftware suggests a great program named Reimage Plus. In just a few easy steps, Reimage Plus will not only tune-up your PC, it will actually repair and replace bad or corrupted files, as well as, find and remove any virus or malware damage.

First, Reimage Plus will quickly scan and detect all sorts of errors on your Windows OS. Next, Reimage Plus has patented technology that not only repairs damage, but also reverses the damage to your Windows OS, by actually replacing corrupt or infected files with fresh Windows files and components from their huge online database. Your computer's performance, stability and security will be restored and improved in no time.

» Download Reimage Plus

Recently I was asked to send someone a screenshot of something and I have no idea how to do it. Can you help me?
– Brenda M., Austin, TX

Snapping a picture of your screen is very simple. Simply press the PRTSCN key on your keyboard. This key is often located either next to the BACKSPACE key or in your top row of keys next to the function keys. Once you have pressed the PRTSCN button, open a document and click PASTE to paste that image into the document. Many users open Microsoft Paint. This method gives you an image of the entire screen. For more functionality, Click Start, type SNIP into the search field and then click the Snipping Tool when it appears. This feature gives you control over the size and shape of the screenshot you take. If you then need to send someone that screenshot, simply save the document and attach it to an email. Alternatively, you can also simply compose a new email message and Paste the image directly into the email.

What is the difference between a computer with an integrated graphics processor and one with a dedicated graphics processor?
– James W., Dayton, OH

Computers with integrated graphics will either have a chip built into the motherboard or capabilities built into the processor that performs the task of displaying video onto your monitor. The integrated graphics share resources with your computer’s memory, which can degrade the computers video performance. A dedicated graphics card is an add-on card whose sole job is to handle video processing tasks. If you are someone who plays video games or plan on editing home movies on the PC, it would be wise to have a dedicated video card. One of the key graphics processor specifications is the amount of video memory the card offers. The more memory the card offers, the faster the computer will be able to play games and the greater support it will offer for HD video. To let you easily connect your PC to an HDTV, many new computers offer an HDMI output to let you use a single cable for audio and video.

Driver Tip: Prevent a Driver or Update From Being Installed from Windows Update

Sometimes a Windows driver from Windows Update doesn’t work right, and you want to roll back to the previous driver. The problem with that is that Windows will just go ahead and install that update again later. So what can we do?

Just uninstalling drivers or updates won’t prevent them from being installed again. There’s no way to “hide” an update or block updates from within Windows itself, but Microsoft provides a downloadable tool to do this. It’s intended for temporarily hiding buggy or otherwise problematic updates while they don’t work properly on your system.

Download and run the “Show or hide updates” troubleshooter for Windows 10 from Microsoft, which you can download here.

When you run this troubleshooter, it will search for available updates and allow you to “hide” them, preventing Windows from automatically installing them. In the future, you can run this troubleshooter again and unhide the updates when you want to install them.

PC Performance Tip: Corrupted Registry

There are a few symptoms that your system which tells you that you have a corrupted registry. Certain computers show several of these symptoms while others only some. The degree in which your computer displays these symptoms is dependent on how bad the corrupted windows registry may be.


1. Slow Running Windows Applications – This is one of the most widely reported symptoms of a corrupt registry. Opening documents and switching between programs takes longer and longer to accomplish, leading to massive frustration.

2. Computer Screen Freezes – A very common error. Most screen freezes happen when you switch between programs or try to exit a program.

3. Random Error Messages – This is the scariest problem because the messages are very hard to diagnose. An example would be the ever popular “Blue Screen of Death” memory dump error screen.

4. Slow PC Shutdown and/or Startups – Extremely slow loading and shutdowns. More than 5 minutes.

» Perform a PC performance scan now!

BIOS Tip – Securing Your BIOS

Many people do not know it, but your computers BIOS can become infected with malware. The most famous was the Chernobyl virus back in the 90’s. These days, there is less of a chance of this happening, but it is much better to be safe than sorry. There is a way to make sure your BIOS is secure and to protect it from any potential malware infections.

The first step in your safety plan is to protect your BIOS with an administrator password that must be entered before a BIOS update can occur. Boot or reboot your PC. While it’s starting up, repeatedly tap the ‘DEL,’ ‘F1,’ or whatever other special key is required to launch the BIOS. This information is typically displayed onscreen during the boot process, although it might not be immediately obvious. This text, for instance, appears verbatim at the bottom of the screen for just a few moments after we start our computer.

Once your BIOS setup menu is loaded, look for the menu item that enables you to set up a password. There might be more than one. It may be listed as SET SUPERVISOR PASSWORD or SECURITY OPTIONS.

Select the menu item for creating the password and enter a password (usually twice, to verify what you typed the first time). If you think you might have trouble remembering the password later, as you’ll access your BIOS infrequently, make sure you write it down somewhere.

Save your BIOS changes and your computer will reboot. From here on out you’ll need to enter this password before any changes can be made to your BIOS, ensuring malware will have a harder time harming your PC.

» Perform a BIOS scan now!

Tech Tip

Find a file on your system FAST!

Find a file fast. If you know the name (or even part of the name) of the file you're looking for, click the Start button and then enter the name into the Search Programs And Files folder. When you press the ENTER key, Windows will scour your hard drive for the file and display a list of files related to that name. Once you find a file name that you recognize, Right-click the file name and then click Open File Location to see the file in its folder.

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Quote of the Month
"Do the best you can, and don't take life too serious."

- Will Rogers

Sites of the Month

Fun Sites
Fans of mixtapes will love this music network that lets you create and share playlists of eight or more tracks.
Useful Site
Learn, Teach, and Share lessons online. Free online video lessons, how-to DIY projects, and more.

Did You Know?

The hottest days of the year generally fall in August.

Vocab Test

The act of telling too much about yourself on a blog or social networking site.

Browser Add-On

Lets you create a short URL for the current page or selected link using the URL shortener of your choice.

SmartPhone App
Mint Bills

An award-winning app that stays on top of your bills and money for you. Just set it up once and the app goes to work – proactively staying on top of your bills and monitoring your bank accounts and credit cards, all in one place.

Twitter Tip
If someone regularly retweets or replies to you, add them to a list so you can return the favor.

iPhone App



iOptimizer is the ultimate application for getting to know your iPhone, iPad or iPod better. iOptimizer monitors the performance of your device, so that you can configure it for optimal use. It will also help you find out everything about your iPhone, iPad or iPod Touch both on the system and on the user level. iOptimizer is powerful, intuitive, and extremely easy to set up and use.

  • iPad Support
  • Improved 'Activity' Section
  • Improved 'Processes' Section
  • Improved 'Battery' Section
  • Improved 'System' Information
  • Improved 'Network' Section
Best of all — It's FREE!

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