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Question and Answer
Is our Lenovo laptop ready for retirement? Our two year old Windows 10 Lenovo Thinkpad recently started to freeze up and is running very slow. Any suggestions what could be causing this problem? How can I check to see what is causing this problem and hopefully fix it? Thank you in advance TouchStoneSoftware.
– Jennifer M., Las Vegas, NV

The good news is your PC problems are quite common. There are several causes for Windows shutting down, locking up and becoming sluggish over time. Some of these issues include corrupt or missing files, a hidden virus, malware, or spyware. You can try to do a repair of Windows or re-install Windows. TouchStoneSoftware's suggestion is to use a great repair program named Reimage. Within minutes, Reimage seamlessly repairs & replaces corrupted files, removes virus damage & much more.

Here's how it works. First Reimage's deep PC scan detects all the errors on your Windows Operating System. Reimage's safe repair process removes and replaces corrupt files found during the scan. During the repair process, Reimage not only removes damage, but also reverses the damage done to your Windows OS by replacing corrupted and deleted files with fresh Windows files and components from their continuously updated online database. Finally Reimage will find and remove things like virus, malware and spyware in no time. Your PC's performance, stability and security will be restored and improved.

» Download Reimage

While using my wireless internet connection, it gets slow at times and other times runs great. Could this be a problem with my router?
– A. Burke., Palmdale, CA

The most common reason for a slow connection is that it is being shared with others who are using up the bandwidth, possibly for video streaming or downloading large files. When this is happening, you should notice a drop in web speed. If you are using cable internet, it could also be possible that your connection is affected by the number of people in your area. Cable internet is sent of the same line as cable TV and you may be sharing the line with a large number of people. When many people in your area are online or watching TV, you may experience a drop in your connection speed.

My CPU fan is stuck at 100% and it's very loud. The fans started running at high RPM shortly after I updated my Asus motherboard BIOS. I tried changing my BIOS fan controls, but that doesn't seem to work. Before all this, I could control fan speeds with Silent, Standard, Turbo, or Manual. Now these settings don't work and the fans are running at max speed. Any ideas how I can stop my CPU and chassis fan running at 100%?
– Larry L., Baltimore, MD

There are a number of things that you can try that might help the situation you are dealing with:

  • Ensure that the Fans are Plugged into the Proper Ports
  • Clear your CMOS (BIOS) Settings
  • Downgrade the BIOS to another Previous Revision
  • Determine if the Fans are Faulty
  • Determine if the Power Supply is Faulty

Aside from these options, you can try installing a different BIOS on the system. Visit BIOSAgent Plus and scan your system.

Driver Tip: Driver Tip: Rolling Back Drivers in Windows

We've realized from talking to our customers, that many of them are unaware of the driver rollback feature in Windows. This feature can come in very handy when installing drivers. If a driver doesn't work very well for you, and you want rollback to the previously installed driver, here is how you can do that:

1. Open the Device Manager.

2. In Device Manager, locate the device that you want to rollback the driver for. You can navigate through the hardware categories by clicking the + or > icon. You can find specific devices under these major hardware categories.

3. After finding the hardware you're rolling back the driver for, right click on the device's name or icon and click on Properties.

4. In the Properties window for the device, click the Driver tab.

5. On the Driver tab, click the Roll Back Driver button. If the Roll Back Driver button is disabled, Windows does not have a previous driver to roll back to so you won't be able to complete this process.

6. Click the Yes button to the "Are you sure you would like to roll back to the previously installed driver software?" question. The previously installed driver will now be restored. You should see the Roll Back Driver button as disabled after the roll back is complete.

7. Click the Close button at the bottom of the device properties screen. Click Yes on the System Settings Change dialog box that says "Your hardware settings have changed. You must restart your computer for these changes to take effect. Do you want to restart your computer now?" If this message is hidden, closing the Control Panel window might help. You won't be able to close Device Manager. Depending on the device driver you're rolling back, it's possible that you won't need to restart your PC. If you don't see the message, consider the roll back complete.

8. When Windows starts again, it will load the device driver for this hardware you had previously installed.

Driver Roll Back only allows you to roll back a driver once. In other words, Windows only keeps a copy of the very last driver installed. It does not keep an archive of all previously installed drivers for the device.

PC Performance Tip: PC Performance Tip - Make Your Battery Last Longer in Windows 10

Windows 10 brings with it multiple new features and Battery Saver mode is one of them. When, in the active state, the feature conserves battery life by limiting the background activity and adjusting the hardware settings. When you turn on Battery Saver in Windows 10, the following happens:

1. You will not automatically receive emails or calendar updates

2. Live Tiles may not update

3. Apps will not be allowed to run in the background.

Press Win+I to launch the Settings app and then navigate to System > Battery Saver. Here, depending on your requirement, you can turn Battery Saver on or off manually. If you wish to configure its settings, click Battery Saver settings to control its automatic activation.

This Battery saver setting panel, will allow you to:

1. Turn battery saver on automatically if my battery falls below

2. Allow push notifications from any app while in battery saver mode

3. Lower screen resolution while in battery saver mode.

» Perform a PC performance scan now!

BIOS Tip – Will An Updated BIOS Fix That?

A question we get quite often is “Can a new BIOS fix my problem?” The answer depends on what the problem is. There are certain things that a BIOS update will not fix. The following are a couple of examples.

Increasing Amount of RAM or Updating the CPU – This one is a little tricky. Here’s why… While, in most cases, you may need a BIOS update to help with your RAM and CPU support, it isn’t the only factor. The chipset on the motherboard must also support the amount of RAM and the speed of the CPU that you want to upgrade to. For example, if you want to upgrade to 4GB of RAM, and the system chipset only supports 2GB, then a BIOS update isn’t going to make a difference. However if the system chipset supports 4GB and your system will only see 2GB, THEN a BIOS update is necessary. With the CPU, the system chipset must support the speed that you are upgrading to If not, then the BIOS doesn’t matter.

USB Boot Capability – USB Boot Capability is another function that is dependent on the chipset. The system chipset must support this function in order for the BIOS to enable it.

» Perform a BIOS scan now!

Tech Tip

Windows Hello

Windows 10 includes a suite of new biometric security features known as Windows Hello, and – if your computer has the necessary hardware – you can use fingerprint detection or face recognition to log in. From the Settings app (search for it from the taskbar) choose Accounts and then Sign-in options to see the different choices available.

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Quote of the Month
"In the end, you’re measured not by how much you undertake, but by what you accomplish."

- Donald Trump

Sites of the Month

Fun Sites
Seen That
An online movie community where fans catalog, discuss, review, and recommend the movies they love (and hate).
Useful Site
How fast is your download speed? In seconds,'s simple Internet speed test will estimate your ISP speed.

Did You Know?

Americans eat 46 million turkeys each Thanksgiving.

Vocab Test

A network in its nonworking state.

Browser Add-On
Public Fox

Block downloads, lock down bookmarks, add-ons, and downloads with a password.

SmartPhone App
Find My Friends

For finding your way to the party, keeping track of family at a crowded amusement park, or getting picked up at the airport, Find My Friends is your app.

Twitter Tip
If you tweet spoilers while live-tweeting TV shows or sporting events, use the right hashtag so people can filter it out.

iPhone App



iOptimizer is the ultimate application for getting to know your iPhone, iPad or iPod better. iOptimizer monitors the performance of your device, so that you can configure it for optimal use. It will also help you find out everything about your iPhone, iPad or iPod Touch both on the system and on the user level. iOptimizer is powerful, intuitive, and extremely easy to set up and use.

  • iPad Support
  • Improved 'Activity' Section
  • Improved 'Processes' Section
  • Improved 'Battery' Section
  • Improved 'System' Information
  • Improved 'Network' Section
Best of all — It's FREE!

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