TouchStoneSoftware Monthly Newsletter

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Question and Answer
PLEASE HELP! Something terrible happened today to my Dell Inspiron notebook running Windows 10! I believe I mistakenly clicked on what I thought was an offer while searching a popular travel web site. Now my Dell randomly shuts down, takes forever to boot-up and it's running very slow. I'm scared that I've been infected with a virus or malware. I really need my PC, so please suggest what I can do to identify and fix the problem and make my notebook secure against future problems.
– Alexa A., Tacoma, WA

There are numerous causes for Windows shutting down, locking up and becoming sluggish over time. Common causes are corrupt or missing files, a hidden virus, malware, or spyware. You can try to do a repair of Windows or re-install Windows 10, but that can be tricky. Your best option to fix and secure your notebook is to use a great software program named Reimage.

Here's what to do. It only takes a few minutes:

Step 1: Download Reimage.

Step 2: Run Reimage's free scan so it can detect and report all the errors on your PC including Windows 10.

Next, Reimage's patented repair technology will remove and replace damaged files found during the scan. Plus, Reimage actually reverses the damage done to your Windows operating system by replacing corrupted and deleted files with fresh Windows files and components from their secure online database. The result is your PC's performance, stability and security will be restored and improved in just minutes.

» Download Reimage

Is it true that I can somehow use my XBOX One in conjunction with my Windows 10 computer and play my XBOX games on my PC?
– Tim K., Seattle, WA

Yes Tim, it’s true.

One of the nicest additions to Windows 10 is its integration with Microsoft’s gaming console, the Xbox One. Game streaming lets you beam titles from your console to your laptop/desktop in another room. You could say its Microsoft’s competitor to Remote Play streaming on the PS4 and PS Vita, though it’s a far better implementation.

The simplest way to activate it is to open up the Xbox app on your Windows 10 PC, ensure your console is on and connected to the same Wi-Fi network and tap the Xbox One symbol you should see appear on your PC or laptop.

There is a slight lag introduced by playing this way but for slower paced games it works well.

I’ve been trying to use USB headphones with my computer. But when I plug them in, I still get music out of the speakers. How come?
– Richard J., Sacramento, CA

Windows realizes that the USB headphones are attached. However the program that is playing the music does not. It’s still using the audio channel that was set up before you attached the headset. Close the program and restart it. If that doesn’t work, check you programs audio settings to make sure the USB headphones are selected. If the program doesn’t have those settings, go to your Control Panel, under Sound and click Manage Audio Devices. Click the Playback tab and select USB headphones. Click the Set Default button then click OK.

Driver Tip: Installing Drivers Without A Setup or Install File

We are still asked how to install drivers that do not contain a Setup or Install file. If the file is not a single executable file, then most likely it will be a CAB file or a ZIP file. In those cases, extract the file to a location on your hard drive.


1. Right-click My Computer.

2. Choose Properties.

3. Choose Device Manager (In Windows 2000, you have to choose the Hardware tab first and then Device Manager). This will display a list of the devices that are on your computer.

4. Right click on the device and click Properties.

5. Choose Driver and click Update Driver.

6. You will be asked to browse for the new driver, locate the folder you placed it in choose the appropriate file.

PC Performance Tip: Changing Quick Access Menu Opening Page

In Windows 10, File Explorer opens with Quick Access selected. Old-school Windows users might prefer to start in This PC (previously known as My Computer), which includes the six standard data folders in your user profile as well as any local drives and removable media such as USB drives.

This can be changed. On the ribbon, open the View tab, click Options, Change folder and search options, and there you can choose either Quick Access or This PC. Choose This PC.

Then, click APPLY. Now, File Explorer will open to THIS PC.

» Perform a PC performance scan now!

BIOS Tip: State After Power Fail

We get asked a lot of questions about what each setting in the BIOS does. Every so often we will review a setting in this space and explain what the setting does. In this issue we are going to discuss the setting State After Power Fail.

The setting State After Power Fail deals with the state of your system after the system loses power. In some systems it may be called Power On After Power Fail. In that case the setting is self explanatory. If you set Power On After Power Fail to YES, then when power resumes the system will power on. If you set it to NO, then the system will remain off when power resumes.

However with State After Power Fail, you will have several options.

The first option is a setting called Stay Off. This setting, when selected, will keep your computer off when the power is restored.

The second option is a setting called Last State. This setting, when selected, will put your system in the state it was in when power was lost.

The third option is a setting called Power On. This setting, when selected, will turn the system on when power is restored. If you have a setting that you would like explained in a future newsletter, please let us know.

» Perform a BIOS scan now!

Tech Tip

Install Windows 10 Updates When You Want To

Windows 10 will force you to accept updates to the operating system, but the installation process can be delayed by up to six days. You can set this up by opening the Start menu, going into Settings, then Updates and Security. Choose Windows Update, and choose Advanced Options. From the drop down menu choose Notify to schedule restart.

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Quote of the Month
"If you don’t play to win, don’t play at all."

- Tom Brady

Sites of the Month

Fun Sites
How Much Will It Snow?
Snow storm and snowfall total predictions for today and tomorrow in any city America.
Useful Site
Wonder How To
Your guide to free how to videos on the Web. Watch the best online video instructions, tutorials, How-To’s for free. Have your own how to videos? Submit them to share with the world.

Did You Know?

2 PM is the most effective time to send an email.

Vocab Test

The inability to remember where you saw a piece of information.

Browser Add-On
MP3 Junkie

Download MP3 files from YouTube videos.

SmartPhone App

Allows users to identify music by humming, singing or playing a recorded track.

Twitter Tip
If you tweet spoilers while live-tweeting TV shows or sporting events, use the right hashtag so people can filter it out.

iPhone App



iOptimizer is the ultimate application for getting to know your iPhone, iPad or iPod better. iOptimizer monitors the performance of your device, so that you can configure it for optimal use. It will also help you find out everything about your iPhone, iPad or iPod Touch both on the system and on the user level. iOptimizer is powerful, intuitive, and extremely easy to set up and use.

  • iPad Support
  • Improved 'Activity' Section
  • Improved 'Processes' Section
  • Improved 'Battery' Section
  • Improved 'System' Information
  • Improved 'Network' Section
Best of all — It's FREE!

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