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Question and Answer
I am beyond frustrated with my year old Windows 10 Acer Aspire notebook. It's driving me crazy with random lock ups and shutting off on its own. Today Chrome is unresponsive for minutes at a time forcing me to kill the browser in Task Manager. I've tried several tips I found online, coupled with running my anti-virus and anti-malware programs. Nothing has helped and I'm afraid my system is possibly infected. It sounds like my Acer needs to be restored and a good tune-up. Is there a safe way to determine what's wrong with my PC and hopefully restore it without having to actually reinstall Windows?
– Ron B., Beverly, MA

The best solution TouchStoneSoftware recommends in order to safely restore your PC is a powerful program named Reimage. In less than a minute, Reimage's free system scan will detect any known Windows problems such as missing or corrupt files, a hidden virus or malware threats. Next, Reimage's patented repair process actually reverses the damage done to your Windows OS by replacing corrupted and deleted files with fresh Windows files. Finally, Reimage removes detected virus and malware threats and completely cleans your system. This will restore your PC's performance, stability and security. If you want to give your PC a tune-up, try Reimage today.

» Download Reimage

I recently read an article where a women in CA claims that her personal identity was compromised as a result of being tracked on-line. She describes how even though she was using a secure Wi-Fi connection it doesn't prevent online companies such as Facebook and Google from tracking our online habits. And in some cases there are certain companies that actually sell your online info to 3rd parties. Is this possible? Doesn't my anti-virus software prevent this activity? If not, how can I protect myself from such a terrible invasion of privacy?
– Alex V., San Jose, CA

Hundreds of online companies monitor nearly everything we do online. This online tracking activity is known as "Digital Fingerprinting". These companies can sell and share your personal whereabouts and activity to others in order to influence your daily online life and decisions. These cyber experts know where the information is stored on your system, and they want it. Unfortunately, anti-virus software does not help with this problem. To fully protect yourself from digital fingerprinting, we recommend a simple software application named TrackOFF. The privacy experts at TrackOFF stop online data miners from obtaining and stealing information about you and your family (age, religion, work and school), your finances (income, debt, credit, loans, bank accounts) and web history (articles, videos, shopping) with their patented technology. Try TrackOFF's free online scan to see the digital tracks you leave behind and protect yourself in minutes.

» Download TrackOFF

My CPU fan is stuck at 100% and it's very loud. The fans started running at high RPM shortly after I updated my Asus motherboard BIOS. I tried changing my BIOS fan controls, but that doesn't seem to work. Before all this, I could control fan speeds with Silent, Standard, Turbo, or Manual. Now these settings don't work and the fans are running at max speed. Any ideas how I can stop my CPU and chassis fan running at 100%?
– Larry L., Baltimore, MD

There are a number of things that you can try that might help the situation you are dealing with:

  • Ensure that the Fans are Plugged into the Proper Ports
  • Clear your CMOS (BIOS) Settings
  • Downgrade the BIOS to another Previous Revision
  • Determine if the Fans are Faulty
  • Determine if the Power Supply is Faulty

Aside from these options, you can try installing a different BIOS on the system. Visit and scan your system.

Driver Tip: Printer Drivers Can Be Tricky

Have you ever installed a printer driver and your printer stopped working? Or the new driver just doesn’t seem to install at all? With some printers the driver is pretty straightforward. It’s simply click and install. However, with other printer drivers the process can be a little more involved. If you are running into issues installing your printer driver, we suggest that you first uninstall the old drivers first. Then install the new ones. This should prevent any further issues and allow your printer to work properly. The old driver can be uninstalled by opening your Control Panel, and clicking on the Devices and Printers section. Right click on the printer, and choose PROPERTIES. Then click on the DRIVER tab, and choose UNINSTALL. You may be asked at this point if you want to keep the driver, say NO. Once that has completed uninstalling, you can install the new driver.

» Perform a driver scan now!

PC Performance Tip: Minimize Visual Effects on Windows

You can boost your PC performance by disabling shadows, animations and visual effects. Windows 10 has some fancy visual features, such as shadows, animations and visual effects. But on slower and older PCs, they can cause a performance hit. To disable, go to Windows 10 search box type sysdm.cpl and press Enter. That launches the System Properties dialog box. Click the Advanced tab and click "Settings" in the Performance section. That brings you to the Performance Options dialog box. You'll see a varied list of animations and special effects that you can disable.

» Perform a PC performance scan now!

BIOS Tip – Keep Unauthorized Users From Making Changes

The Security section of the BIOS can be used to keep unauthorized people from making changes to the BIOS.

The option called Security Option can be set to either Setup or System. When it is set to SETUP the security is on the BIOS Setup screens. A user would need a password to be able to make changes to the BIOS Setup screens.

When the option SYSTEM is set, the user will need a password to even get the system to boot.

There are also settings for Supervisor Password and a User Password. If you choose to set the Security Option then you will need to set your Supervisor and User Password options.

If you choose to select a Supervisor Password, a password will be required to enter the BIOS after you choose setup, as described above. If you choose SYSTEM as described above, then a password will be required for cold-booting, as well.

With the User Password option, a different password assigned to users is required to boot the PC, and if a Supervisor Password has also been selected, permits the user to only adjust the date and time in the BIOS.

» Perform a BIOS scan now!

Tech Tip

Instantly Show Desktop - Button

Look on the bottom-right corner of the desktop and you will see a secret button. If you don't see it, look all the way to the bottom and right, beyond the date and time. There you'll find a tiny sliver of an invisible button. Click it to minimize all your open windows.

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Quote of the Month
"The best way to predict the future is to create it."

- Peter Drucker

Sites of the Month

Fun Sites
Internet Live Stats
Internet Live Stats shows you a whole bunch of statistics, like the number of websites that exist right now, the number of
Google searches run today, and even the number of sites hacked today.

Useful Site
Feeling Unlucky
Show the last place Google search result for anything.

Did You Know?

Every human being shares 99% of their DNA with every other human:
A parent and child share 99.5% of the same DNA, and, you have
98% of your DNA in common with a chimpanzee.

Vocab Test

Someone, especially a woman, who is clucky wants to have a baby soon.

Browser Add-On

Automatically changes HTTP protocol to HTTPS, and if loading encounters error, reverts back to HTTP.

SmartPhone App

Find your next tattoo.

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