TouchStoneSoftware Monthly Newsletter

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Question and Answer
Recently, I accidentally opened a suspicious email that turned out to be SPAM. Now my eight month old Acer Aspire will shut off without warning and take minutes to re-boot. I use Chrome and Edge and both are noticeably slower. I even called Acer support after I got a corrupt file warning. They suggested I send them my PC or reinstall Windows 10. Neither is an option for me. I've looked at some online tools but I don't know who to trust. Can you suggest how I can safely test and restore my Acer laptop?
– Mallory S., Seattle, WA

It sounds like your laptop was attacked or perhaps infected. This can lead to bad things like corrupt or missing files, a nasty virus or malware. We highly recommend a program trusted by millions of happy users since 2010 named Reimage. Within minutes of running the Reimage software it safely repairs and replaces corrupted files, will find and remove virus damage and completely optimize your system. First, the Reimage complete system scan will detect all errors on your PC's operating system. Reimage's repair process actually removes and replaces damaged files found during the scan. During the repair process, Reimage reverses any detected damage to Windows by replacing corrupted and deleted files with fresh Windows files and components from its updated database. Your PC's performance, stability and security will be restored and improved.

» Download Reimage

Help!! I'm being followed on the Internet. Regardless of the web site I visit the same ads for certain items I've searched for appear constantly. For example, I've been looking at new cars. Now every site I go to seems to have an ad for a Toyota Camry. Then today, the ads that appear in my GMail are for the same car. How is this possible and how can I stop this invasion of my privacy?
– Rusty T., Ogunquit, ME

While you're online, you are unknowingly leaving behind a 'Digital Fingerprint' that tracks all of your online activity. The companies behind digital fingerprinting then sell and share your personal online habits to others in order to influence your daily online life and decisions. Your digital fingerprint can lead to major privacy vulnerabilities that even anti-virus apps can't protect you from. To protect yourself, we insist on using TrackOFF. The privacy experts at TrackOFF and their patent pending technology stop digital fingerprinting and those looking to steal your personal information and habits. Try TrackOFF's free privacy scan and you will see the digital tracks you're leaving behind and how to protect yourself in minutes.

» Download TrackOFF

While using my wireless internet connection, it gets slow at times and other times runs great. Could this be a problem with my router?
– A. Burke., Palmdale, CA

The most common reason for a slow connection is that it is being shared with others who are using up the bandwidth, possibly for video streaming or downloading large files. When this is happening, you should notice a drop in web speed. If you are using cable internet, it could also be possible that your connection is affected by the number of people in your area. Cable internet is sent of the same line as cable TV and you may be sharing the line with a large number of people. When many people in your area are online or watching TV, you may experience a drop in your connection speed.

Driver Tip: Resolving Driver Issues

Whether you have recently installed a device or it came pre-installed, you will definitely have problems if the right driver isn’t installed, or has become corrupted. Here are some of the things you can try to resolve a driver related issue:

Restart the computer – Before you do anything, try a simple restart of the computer. Sometimes the computer freezes or gets overwhelmed, and restarting the machine may resolve the problem. Bear in mind that most operating systems require that the computer be restarted after a new installation; otherwise the connected device will not work properly.

Disconnect and reconnect the device – Especially if the device is connected via a USB (universal serial bus) port, disconnect it and then plug it in to a different USB port. This will allow the operating system to automatically resolve problems related to minor resource conflicts. If all goes well, the OS will detect the device (assuming it is plug-and-play) and install the correct drivers.

» Perform a driver scan now!

Internet Privacy Tip: Protect Your Files From Ransomware

Protect your files from ransomware with Windows 10 Ransomware Protection
Open Windows Security.

Click on Virus & threat protection. Under "Ransomware protection," click the Manage ransomware protection option.

» Download Reimage

BIOS Tip – Wrong Motherboard Identification Can Cause BIOS Failure

One of the most common reasons for a BIOS upgrade failure is that the user has wrongly identified their system’s motherboard. If you download a BIOS for the wrong motherboard, then the BIOS update will fail and your motherboard will become inoperable.

That is why a tool like BIOSAgentPlus is so useful. It takes all the guess work out of it. BIOSAgentPlus scan technology properly identifies your motherboard 100% of the time. There will be no doubt what motherboard you have after scanning with BIOSAgentPlus.

Once you have scanned, our team of BIOS Technicians make sure that you are sent the proper BIOS update for your system.

So, don’t ever download a BIOS if you are unsure of what motherboard you have. Let BIOSAgentPlus take the guess work out of it.

» Perform a BIOS scan now!

Tech Tip

Looking to search the content on a web page?

Ctrl + F lets you search for text in the Command Prompt.

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Quote of the Month
"Winning isn’t everything, but it beats anything that comes in second."

- Paul Bryant

Sites of the Month

Fun Sites
Inner Body
The interactive guide to the human body.

Useful Site
What's your Internet speed?

Did You Know?

As of October 2018, There are more than 1.9 billion websites on the Internet.

Vocab Test

A person who never laughs.

Browser Add-On

OneTab quickly compresses all of your open tabs into a single tab page, including links to all of the Web pages you had open.

SmartPhone App

Track your workouts and reach your fitness goals!

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