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Question and Answer
Today I spent 45 minutes online with HP tech support trying to find out why my year old Pavilion laptop is all of the sudden slow and randomly locks up. I'm confused because it's been a great laptop up until now. First, the HP tech confirmed I was free of things like malware and viruses. Next, he made sure I running clean apps and limited the number of applications at start-up. He said the issue was with Windows 10. He thought it might be corrupt files, or apps that weren't completely uninstalled. His suggestion was to reinstall Windows 10, but warned that it's tricky and I could lose my files, like photos and important docs. I can't risk that. Can you offer a suggestion on how I can fix system and restore or tune-up Windows?
– Tyler M. Sarasota, FL

The best option to safely diagnose, repair and restore Windows is to use a program trusted by millions of satisfied users named Reimage. Here's how it works: First, run Reimage's free system scan for a full system diagnosis. Think of it as a PC health check-up. Next, Reimage's patented technology will safely repair and restore detected damage to your Windows OS by seamlessly replacing corrupt and / or deleted files with fresh Windows files and components from the Reimage database of fresh files. Within minutes your computer's performance will be restored and improved significantly. That's their 100% guarantee.

» Download Reimage

Microsoft support suggested that I update the Phoenix BIOS on my Gateway notebook for improved Windows 10 compatibility. Gateway is now Acer and is no longer supporting my notebook, so I can't get the BIOS file or help from them. More importantly, I have basic info on how to update the BIOS on my notebook. Do you have any suggestions on how I can update my BIOS and get help if needed?
– Missy C., Alexandria, VA

Even though every PC has a BIOS (Basic Input Output System), most users have little knowledge of the BIOS and the important role it plays with Windows. Computer manufacturers will release BIOS updates periodically. When it comes to BIOS updating or determining which BIOS is installed on your PC and if there's an update available. We recommend BIOSAgentPlus. Simply go to BIOSAgentPlus and run our app and within a minute, BIOSAgentPlus will provide a complete PC overview including a free BIOS report.

» Download BIOSAgentPlus

I use Microsoft Edge and when I try to download a file, it sends the file to the DOWNLOADS folder on my C: drive. How can I change where the files are saved to?
– Lindsey C., Shawnee Mission, KS

We can explain how to change this in 3 steps. First, click on the main menu icon (three dots) in Microsoft Edge's interface, and select the Settings option from the context menu that opens. Next, scroll down until you find the Advanced Settings section. Click on the View Advanced Settings button. Lastly, locate Downloads on the next page. Microsoft Edge lists the current location that downloaded files are saved in (the full path). Click on Change, and select a new folder on the local computer to change the location.

Driver Tip: Rolling Back Drivers in Windows

We've realized from talking to our customers, that many of them are unaware of the driver rollback feature in Windows. This feature can come in very handy when installing drivers. If a driver doesn't work very well for you, and you want rollback to the previously installed driver, here is how you can do that:

1. Open the Device Manager.

2. In Device Manager, locate the device that you want to rollback the driver for. You can navigate through the hardware categories by clicking the + or > icon. You can find specific devices under these major hardware categories.

3. After finding the hardware you're rolling back the driver for, right click on the device's name or icon and click on Properties.

4. In the Properties window for the device, click the Driver tab.

5. On the Driver tab, click the Roll Back Driver button. If the Roll Back Driver button is disabled, Windows does not have a previous driver to roll back to so you won't be able to complete this process.

6. Click the Yes button to the "Are you sure you would like to roll back to the previously installed driver software?" question. The previously installed driver will now be restored. You should see the Roll Back Driver button as disabled after the roll back is complete.

7. Click the Close button at the bottom of the device properties screen. Click Yes on the System Settings Change dialog box that says "Your hardware settings have changed. You must restart your computer for these changes to take effect. Do you want to restart your computer now?" If this message is hidden, closing the Control Panel window might help. You won't be able to close Device Manager. Depending on the device driver you're rolling back, it's possible that you won't need to restart your PC. If you don't see the message, consider the roll back complete.

8. When Windows starts again, it will load the device driver for this hardware you had previously installed.

Driver Roll Back only allows you to roll back a driver once. In other words, Windows only keeps a copy of the very last driver installed. It does not keep an archive of all previously installed drivers for the device.

» Perform a driver scan now!

Internet Privacy Tip: Stop Being Followed Online with TrackOFF

TrackOFF instantly stops bad guys from following you on the web.

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BIOS Tip: Will An Updated BIOS Fix That?

A question we get quite often is “Can a new BIOS fix my problem?” The answer depends on what the problem is. There are certain things that a BIOS update will not fix. The following are a couple of examples.

Increasing Amount of RAM or Updating the CPU – This one is a little tricky. Here’s why… While, in most cases, you may need a BIOS update to help with your RAM and CPU support, it isn’t the only factor. The chipset on the motherboard must also support the amount of RAM and the speed of the CPU that you want to upgrade to. For example, if you want to upgrade to 4GB of RAM, and the system chipset only supports 2GB, then a BIOS update isn’t going to make a difference. However if the system chipset supports 4GB and your system will only see 2GB, THEN a BIOS update is necessary. With the CPU, the system chipset must support the speed that you are upgrading to If not, then the BIOS doesn’t matter.

USB Boot Capability – USB Boot Capability is another function that is dependent on the chipset. The system chipset must support this function in order for the BIOS to enable it.

» Perform a BIOS scan now!

Tech Tip

Quick Access Presets For Windows 10

Right-Click on the Taskbar Here's a cool feature that will allow you to quickly access a number of presets for the toolbars, Cortana, and window schemes. There's a lot there, and it's just a click away.

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Quote of the Month
"The Person Who Says It Cannot Be Done Should Not Interrupt The Person Who Is Doing It."

- Chinese Proverb

Sites of the Month

Fun Sites
Lean Domain Search
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Useful Site
Zero Dollar Movies
A collection of over 15,000 movies in multiple languages that are available to watch for free on YouTube.

Did You Know?

The Eiffel Tower can be 6 inches taller during the Summer due to thermal expansion.

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When someone talks about something that they know little to nothing about.

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SmartPhone App
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