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Question and Answer
Does my PC have the FLU? I own an HP ENVY laptop with Windows 10 and love it. I run a lot of software and I spend hours per day on the web. It seems like my system suddenly got hit with a virus or something worse. It will be running great and then suddenly it will start running slow and I can see my CPU and memory are being consumed. When it acts up, I have to wait a few minutes and end up having to reboot. My AV software doesn't find anything. I've killed all the apps that hog resources, but nothing has helped. I'm thinking my system needs to be cleaned up and given a tune-up. I'm afraid I have a problem that may become a bigger issue. Any thoughts or suggestions?
– Julian P., San Francisco, CA

You're not alone. We know that without the proper maintenance, a PC slows down over time. Your problem might be a virus, corrupt or some missing files or Windows itself. To safely detect and fix the problem we recommend that you try ReimagePlus. For 10+ years ReimagePlus has been trusted by millions of satisfied users. First, ReimagePlus will safely diagnose your PC with their deep system scan. Next ReimagePlus will safely repair your system by restoring Windows and fix all of the serious errors on your PC, including the removal of a virus or malware. Finally, ReimagePlus has patented technology that actually reverses any damage to Windows by replacing bad or corrupt files on your PC. Give their free scan a try. You'll be happy.

» Download ReimagePlus

A local company was recently attacked with a ransomware threat. They determined the vulnerability to ransomware and other security threats was linked to running outdated software on their computers. I'm not an actual IT person, however I look after my company's 20+ PCs. Can you recommend a quick and safe way to check a PC for outdated software besides looking up each application on each system?
– Robert F., Boston, MA

Running out-of-date software is a security risk and leaves you vulnerable to hackers. It's one of the key reasons software vendors release new versions that include the latest security patches. To be fully protected, you should update your software regularly. TouchStoneSoftware recommends Software Updater. This free program will quickly identify all of a PC's installed software. Next Software Updater instantly compares your software version to a real-time database of more than 10,000 up-to-date applications from thousands of companies. Finally, Software Updater instantly provides users with the newest versions for simple installation.

» Download Software Updater

Recently I was asked to send someone a screenshot of something and I have no idea how to do it. Can you help me?
– Brenda M., Austin, TX

Snapping a picture of your screen is very simple. Simply press the PRTSCN key on your keyboard. This key is often located either next to the BACKSPACE key or in your top row of keys next to the function keys. Once you have pressed the PRTSCN button, open a document and click PASTE to paste that image into the document. Many users open Microsoft Paint. This method gives you an image of the entire screen. For more functionality, Click Start, type SNIP into the search field and then click the Snipping Tool when it appears. This feature gives you control over the size and shape of the screenshot you take. If you then need to send someone that screenshot, simply save the document and attach it to an email. Alternatively, you can also simply compose a new email message and Paste the image directly into the email.

Driver Tip: Why You Should Always Keep Drivers Up To Date

Drivers are simply a piece of software that allows higher level computer programs like Windows to interact with a hardware device. In other words, a driver allows Windows to recognize and work with the hardware in your computer. Windows itself incorporates some basic drivers for things like mice and keyboards but most drivers are created by the manufacturer of the specific hardware device.

Drivers are required for integral devices like graphics cards, sound cards, wireless adapters and network (wired/LAN) adapters but are also needed for external hardware like printers, webcams and scanners.

Updating a driver is often a useful first step in troubleshooting any hardware related issue in Windows. Also, driver updates are often released to fix an issue with how Windows works with a piece of hardware or to enable new features for it. Therefore, even if your hardware appears to be working fine now, we normally recommend updating drivers as a preemptive measure. This helps ensure that you don’t have issues in the future, especially if the date of your existing driver is already more than a year old.

» Perform a driver scan now!

Internet Privacy Tip: Browse in Private with Chrome or Edge

Chrome: Right click on Chrome icon and choose 'New incognito window'.

Edge: Right click on Edge icon and choose 'New InPrivate window'.

» TrackOFF Privacy Software - Download Free Trial

BIOS Tip: Still Necessary To Upgrade Your BIOS?

One question we get asked a lot is "Is it still necessary to upgrade my BIOS in this day and age?" The answer is most definitely YES!

First, for those of you who do not know, let's go over what a BIOS actually is. The BIOS, which stands for Basic Input/Output System, is primarily responsible for initializing your systems hardware directly after powering up and begins the process of starting your operating system. The BIOS contains the codes your system requires to control the keyboard, display screen, disk drives, serial and USB communications, and other miscellaneous functions.

If your BIOS is out of date, your motherboard will not be able to utilize all of its features to their full potential, if even able to use them at all. An out of date BIOS will cause your computer to run inefficiently and eventually may cause the computer to fail to run some devices at all. Updating your BIOS will increase your computer's speed and compatibility with newer hardware. All the hardware attached to the motherboard, such as the RAM, processor, video card and disk drives, can be configured to a greater or lesser degree through the BIOS. Memory timings, processor speed and overclocking, hard disk detection and booting are all properties controlled by the motherboard's BIOS.

If you have an older computer, and want to upgrade to a newer, larger hard drive or to a newer operating system such as Windows 10, then upgrading your BIOS is definitely a good idea. This will ensure that your computer is up to date and ready for the improvements you are planning.

» Perform a BIOS scan now!

Tech Tip

Snip & Sketch with Windows

Select a portion of your screen to copy when you press Windows+Shift+S.

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- Stephen King

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Did You Know?

95 million photos are uploaded on Instagram every day.

Vocab Test

Pretending to work when you’re not actually doing anything at all.

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Two-factor authentication (2FA) helps to keep your online accounts secure even if a hacker swipes your username and password.

TouchStoneSoftware Products

Software Updater
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