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Question and Answer
Q: Hey Amigo. I look after several computers at our school. Most are Dell and HP running Windows 10. Can you help explain why some identical laptops run slower than others over time and tend to freeze up? I run the same OS, apps and AV on all of them. What can I do to test and maintain these systems across the board? Thanks for any feedback and helpful suggestions.
– Ollie B., SLC, UT

A: There are several reasons why a computer can become slower and unstable over time. This is true especially if it's used daily on the Internet. The reasons can range from corrupt or missing files, a virus, malware, or spyware. Another common reason is that a program may have been installed or uninstalled improperly. You can try to do a Windows repair, but that can be tricky. We suggest you try a free PC repair and restore program named Windows Repair Tool. Here's how it works; First, Windows Repair Tool's deep system scan will detect all the errors on your PC's Operating System. Next, Windows Repair Tool's patented repair process removes and replaces the damaged files. Within minutes Windows Repair Tool is able to reverse and fix the damage done to your Windows OS by replacing corrupted and deleted files with fresh Windows files. Finally, if Windows Repair Tool detects a virus, malware or spyware it will kill it. Try Windows Repair Tool today. Your PC's performance, stability and security will be restored and improved.

Q: We did it! We finally cut the cord and got rid of cable TV. Now we mostly stream on Netflix, Discovery+ and Disney+. How can I record and download a show or movie on my PC and watch it when and where I want, especially when I don't have Internet access?
– Adrian T. Boston, MA

A: This is a common question these days. People want to download a movie and watch it later, perhaps on a plane or someplace without Internet. Or maybe they want to create a video library. We tested several and recommend Replay Video Capture from Applian. Replay Video Capture software is the best way to make production quality video recordings from hard-to-record sources. Replay Video Capture software is the only screen capture application of its kind that allows you to screen capture videos using Background Mode.

» Get a Free Trial - Replay Video Capture

Driver Tip: Common Fixes for Driver Problems

If you are having problems with drivers after you have installed them, here are some common fixes that will solve most of your driver problems.

Restarting Your Computer – After installing a driver be sure to restart your computer. Many drivers will not work properly until the system is restarted.

Reinstall the Driver - If you are facing hardware issues, one of the first steps you should take is to reinstall the hardware driver. In many cases this will solve your problem. When you do this, Windows automatically detects and installs the hardware, like new. To do this, go to "Device Manager" on your Windows machine and select "Confirm Device Removal". Then reinstall the driver and reboot the system.

Rolling Back a Driver - This is a very easy process and there is nothing unsafe about it. To roll back a device driver means to revert to the old version. Windows will use the previous version of your driver. In your Device Manager, right click on the device and choose Properties. Click on the Driver tab, and then click Rollback Driver.

» Test for new DRIVERS - check now!

PC Security Tip: Make Sure Your Software is Up-To-Date

According to security experts, installing updates for Windows and your software applications is critically important for PC and online security purposes.

- Turn on Automatic Updates in Windows

- Use web browsers such as Chrome and Edge that receive frequent, automatic security updates.

TouchStoneSoftware's Software Updater - It's 100% FREE to identify and update software on your PC

» Download Software Updater

BIOS Tip – Will An Updated BIOS Fix That?

A question we get quite often is “Can a new BIOS fix my problem?” The answer depends on what the problem is. There are certain things that a BIOS update will not fix. The following are a couple of examples.

Increasing Amount of RAM or Updating the CPU – This one is a little tricky. Here’s why… While, in most cases, you may need a BIOS update to help with your RAM and CPU support, it isn’t the only factor. The chipset on the motherboard must also support the amount of RAM and the speed of the CPU that you want to upgrade to. For example, if you want to upgrade to 4GB of RAM, and the system chipset only supports 2GB, then a BIOS update isn’t going to make a difference. However if the system chipset supports 4GB and your system will only see 2GB, THEN a BIOS update is necessary. With the CPU, the system chipset must support the speed that you are upgrading to If not, then the BIOS doesn’t matter.

USB Boot Capability – USB Boot Capability is another function that is dependent on the chipset. The system chipset must support this function in order for the BIOS to enable it.

» Perform a BIOS check now!

Tech Tip

Turn on Dynamic Lock in Windows 10

When enabled, this feature will automatically lock your system whenever you walk away from your work-desk. Basically, the feature uses Bluetooth connection with your phone to determine if you are near it or not. Once your phone is out of the range when you walk away, your system will automatically lock down. You can enable this feature by going to Settings -> Accounts -> Sign-in Option and turning on the “Dynamic Lock” feature.

» Windows Tuner - Run a free PC Diagnostic Test

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Quote of the Month
"The phrase “hindsight is 2020” may forever have new meaning."

- Charles Lonardo

Sites of the Month

Fun Sites
JustWatch is essential for anyone who loves movies and TV shows. Its most useful function is seeing where something is available to stream, allowing you to compare prices and make sure you don't pay for something you can watch on an existing subscription.

Useful Site
Figuring out time zone differences is a huge pain. This site makes it easy by showing the current time in major time zones across the world.

Did You Know?

Mount Everest weighs an estimated 357 trillion pounds.

Vocab Test

Clockwise or in the direction of the sun's course.

Browser Add-On

Ghostery is a powerful privacy extension. Block ads, stop trackers and speed up websites.

SmartPhone App

With OfferUp, you could already sell your old clothes that didn't fit anymore, but now you can even sell that car that's been sitting in the driveway.

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