What information do we collect from you?
In order to provide you with various services on our Site, we collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information.
Personally Identifiable Information: This refers to information that allows us to know who you are. When you engage in an activity or request for Site content on our Site, such as, downloading a software demo, we will ask you to either submit an online registration form or set up a user account. It is completely optional for you to engage in these activities. If you choose to engage in a particular activity on our Site, we will ask that you provide limited personal information, which includes your first and last name and email address, and we may sometimes ask for your address and telephone number. If you do not wish to provide us with your personal identifiable information, you will not be able to engage in that activity. When you wish to purchase one of our products, we collect your payment details for the purpose of forwarding such information through secure gateways to vendors that handle the actual processing of the purchase of our products and services.
Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site’s Uniform Resource Locator (“URL”) that you just came from, which URL you go to next, what browser you are using, and your Internet Protocol (“IP”) address. An URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet. Even if you don’t register at our Site, we will still collect your Non-Personally Identifiable Information upon your visit to our Site.
Where do we collect information from you and how do we use it?
We collect Personally Identifiable Information about you when you voluntarily provide us with your Personally Identifiable Information to register on our Site.
In addition, we may also collect, certain Non-Personally Identifiable Information. We use your IP address to diagnose problems with our servers, or software, to administer our Site and to gather demographic information.
With whom do we share your information?
When you choose to register or set up an account at our Site by providing your Personally Identifiable Information, you are giving us your express consent to share your Personal Identifiable Information with our affiliates for marketing and promotional purposes of their products or services. The use of your Personally Identifiable Information may result in follow-up communications from our affiliates about their products or services related to your selected activity or requested Site content. We will never give out your Personally Identifiable Information to unrelated third parties without your prior permission.
When your Personal Identifiable Information is forwarded to our affiliates, the use of your Personally Identifiable Information by our affiliated companies is governed by their privacy policies and is not subject to our control. You acknowledge and agree that once your Personally Identifiable Information is transferred to those affiliates, you must contact them directly for all inquiries about the use of your Personally Identifiable Information and their privacy policies. You may request a list of our affiliated companies with whom we have shared your Personal Identifiable Information by sending us a request via the Support Ticket System on our Site.
Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide Non-Personally Identifiable Information about our traffic patterns and related Site information to third-party advertisers, but these statistics do not include any Personally Identifiable Information.
What are your choices regarding the collection, use, and distribution of your information?
You may choose not to provide us with your Personal Identifiable Information. In such an event, you can still access and use our Site; however you will not be able to access and use those portions of the Site that require your Personally Identifiable Information.
We may, from time to time, send you e-mail regarding our Company’s products and services. If you do not wish to receive such mailings, simply let us know by sending us an unsubscribe request via the Support Ticket System. Or, if we provide an op-out option on the e-mail, simply click on it to unsubscribe from our Company e-mail list.
You also have choices with respect to cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Site may not work properly in your case.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
We have implemented reasonable security procedures intended to reduce the risk of accidental destruction or loss, or the unauthorized disclosure of or access to your Personally Identifiable Information reasonably appropriate to the level of the data concerned. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
Do we use “cookies”?
When you use our Site we will store cookies on your computer in order to facilitate and customize your use of our Site. A cookie is a small data text file, which a Web site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our Site. The cookies make your use of the site easier, make the Site run more smoothly and help us to maintain a secure Site. You are always free to decline our cookies if your browser permits, but some parts of our Site may not work properly in that case.
Security of Personal and Payment Transactions
Our employees are required to acknowledge that they understand and will strictly abide by our corporate policies with respect to the confidentiality of user personal information. Passwords are regularly changed pursuant to security protocols.
Our Site transmits customer credit card information through a third-party payment processor to its third-party bank to process and complete credit card transactions. These third parties transmit and store the personal and financial information provided by customers for credit card transactions through secure systems with security technology, encryption and firewall protection. We do not keep or store any of your financial information.
Please note that these vendors have their own privacy policies, and although our agreement with them does not allow the other transacting party to use this information for anything other than providing payment services, we are not responsible for their actions, including their information protection practices.
You may prevent having us transmit or share your personal and financial information for credit card transactions by not providing the information for this purpose and choosing another payment method. By providing this information for credit card transactions, you are consenting to its use in this manner for this purpose.
When permitted or required by law, we may share information with additional third parties for purposes including response to legal process.
What else should you know about your privacy online?
You must be at least 18 years old to have our permission to use this Site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors that are under 18 years of age.
If we allow you to set up an account, you may update your information or cancel your account at any time. You may also request to have your Personal Identifiable Information deleted from our database upon request.